Introduction
J&J Home Solutions ("J&J Home Solutions," "we," "us," or "our") provides general contracting and home improvement services to homeowners across Western New York. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.
By using this website or submitting a form to request an estimate, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, such as when you fill out our contact or quote-request form, call our office, or email us. This may include:
- Your name, phone number, and email address
- Your property address or service area
- The type of project or service you're interested in and any details you share about it
- Any other information you choose to include in a message to us
We may also automatically collect limited technical information when you visit our site, such as your browser type, device type, approximate location, and the pages you view, typically through standard web-hosting logs or analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and schedule estimates or consultations
- Communicate with you about an active or prospective project
- Prepare written home improvement contracts, proposals, and invoices
- Maintain internal business and customer records
- Improve our website and the services we offer
- Send appointment reminders or, where you've agreed to receive them, occasional updates about our services
We do not use your information for automated decision-making that produces legal or similarly significant effects.
Cookies & Analytics
Our website may use cookies or similar technologies to remember basic preferences and to understand how visitors use the site (for example, through a website analytics service). You can disable cookies through your browser settings; some site features may not function as intended if you do.
How We Share Information
We do not sell your personal information. We may share it only in the following situations:
- With subcontractors, suppliers, or trade partners as needed to price or complete a project you've hired us for
- With service providers who help us operate our business, such as hosting, email, scheduling, or accounting providers, under obligations to protect your information
- With insurers, sureties, or licensing authorities where required in connection with a project or claim
- When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of J&J Home Solutions or others
Data Retention
We keep quote requests, contracts, and related project records for as long as reasonably necessary to complete your project, comply with New York recordkeeping and warranty obligations, and resolve any disputes, after which we securely delete or archive the information.
Your Choices
You may ask us to update or correct the information we hold about you, opt out of marketing communications at any time by replying "unsubscribe" or contacting us directly, or ask what information we hold about you. Some New York residents may have additional rights under applicable state law; contact us using the details below to make a request.
Children's Privacy
Our website and services are directed to adults seeking home improvement work and are not intended for children under 13. We do not knowingly collect personal information from children.
Security
We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted to this page, and we will update the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us using the details in the footer below, or write to us at the address on file.